Privacy Policy
Peak HP Pty Ltd is committed to providing quality services to you. This Policy outlines how we collect, use and manage your Personal Information.
The collection of Personal Information is governed by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
This Privacy Policy applies to this website and to all services offered by us. By visiting and/or using this website, you agree to the terms of this Policy and, in providing personal information to Peak HP Pty Ltd, you consent to the use of your personal information in the manner specified in this Policy.
This website is only intended to be available to residents of Australia.
What is Personal Information?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information include names, addresses, email addresses, phone and facsimile numbers.
The kind of information we collect will depend on your use of the website. The types of Personal Information which we may collect and store include: your phone number, physical address, email address, name, age and date of birth, other contact information and other information you provide to us (including reasons for booking).
How do we collect it?
Your Personal Information is obtained in many ways including correspondence, by telephone, by email, by filling out a form, via our website and from third parties, including contact made through social media channels linked to our website. We collect Personal Information whenever you input it into our website (for example, in the Contact Us form). You can choose not to supply Personal Information, however, we may be unable to provide our services to you.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Links
This website may contain links to other websites. We are not responsible for, and do not guarantee, the privacy of such website links or the privacy policy of any third parties. We encourage you to read the privacy policies of each and every website that you visit which collects your Personal Information.
Why do we collect it?
We collect and hold your Personal Information for the primary purposes of providing our services to you (including booking appointments with you), communicating with you, understanding your needs and requirements, managing our website and social media platforms, and for other marketing or business development functions.
Use of Personal Information
Your Personal Information will be used for the purpose for which it was collected. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
We can send you direct marketing material that we think may be of interest to you in accordance with applicable marketing laws, for example the Spam Act 2003 (Cth). You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. We will not sell, rent or trade your Personal Information to any third parties.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- To third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
We may share your Personal Information with external contractors or service providers who perform services on our behalf including, without limitation, web hosting providers, providers of our business systems, IT system and electronic network administrators, debt collectors, payment processors and professional advisors. We may use their services to handle the processing of payments, to provide data storage, to host websites or to assist in direct marketing etc. Those providers will be permitted to obtain only the Personal Information they need in order to provide the service.
Some of these service providers may be overseas. Whilst we will do our best to make sure that your Personal Information is protected by our overseas service providers against unauthorised access, we cannot guarantee it. By giving us your Personal Information, you consent to the disclosure of Personal Information to overseas service providers who may not comply with the APPs.
Security and Storage of Personal Information
Your Personal Information is stored in an industry standard manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. This includes the use of computer security software to prevent unauthorised access.
However, our website is linked to the internet, and the internet is inherently insecure. Whilst we take reasonable steps to ensure the security of all information that we collect, we cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any Personal Information or other information which you provide to us online is transmitted at your own risk.
Your Personal Information is stored within Australia and may be stored in another country in which the company maintains facilities. We take all reasonable endeavours to protect Personal Information, however, some information may be stored, processed or accessed in jurisdictions whose privacy laws may be different and less protective than the APPs in Australia. By giving us your Personal Information, you consent to the storage of personal information outside of Australia.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. Most client information is stored in client files and retained by us for seven (7) years.
Access to your Personal Information
You may access the Personal Information we hold about you, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we may require proof of identity from you before releasing the requested information.
Peak HP Pty Ltd will not charge a fee for simply requesting access, but may charge an administrative fee for providing a copy of your Personal Information to you. If we hold information that you are entitled to access, we will try to provide a suitable means of access (for e.g., by mailing or emailing it).
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable by emailing us so we can update our records and ensure we can continue to provide quality services to you.
Cookies
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies do not access information stored on your computer or any Personal Information. Our website uses cookies to allow the website to tailor its configuration and preferences to you and to analyse website traffic. When you visit the website, we may automatically collect cookies and non-personal information from you. This information will only be used for the purpose of site analysis and to help us offer you an improved online service. You cannot be identified from this information. If you do not wish for us to collect cookies, you can configure your web browser to accept or reject cookies in your browser settings.
Policy Updates
This Policy may change from time to time and is available on our website. This Policy was last updated in April 2022.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please immediately contact us on our details below during our normal business hours (AEST).
Contact Details:
Email: admin@peakhp.com.au
Phone: 0420 479 728
